Frequently Asked Questions

Yes, we provide free artwork for rubber stamps when purchased from us. Our design team will create the artwork based on your specifications at no additional cost, ensuring that your stamp meets your exact requirements and expectations.

Yes, products added to your shopping cart will remain there even if you leave the site and come back later. This feature is available only for customers who have logged into their account. Ensure you are logged in to take advantage of this convenience.

1 - Bank Transfer: You can make a direct bank transfer to our account. The necessary banking details will be provided on your quotation and invoice, which you will receive after placing your online order. 2 - Online Payment at Checkout: For immediate payment, you can use our secure online payment option available at checkout. This allows you to complete your purchase quickly and easily without leaving our website.

We offer free delivery in the local areas of Centurion, Midrand, and Brooklyn using our own delivery vehicles. For other parts of South Africa, we utilize Fastway Couriers to ensure your items reach you promptly and securely.

Once your order has been successfully processed, it should take 1 to 7 working days to be shipped. However, most orders usually ship within 2 working days. Should a product be out of stock at the supplier, we will inform you. At that point, you can decide to either wait for the product to be restocked or to be credited/refunded.

We prioritize the security of our customers and their financial information. To prevent fraudulent payments, we have chosen not to display our banking details directly on our website. However, rest assured that we will provide our banking details on the quotations and invoices that we send out after an order has been placed. This information will be included specifically for customers who select bank transfer as their preferred payment method.

Yes, where possible, we do offer bulk discounts on most items. For a quotation on these, please email your request to info@mcsoffice.co.za or go to our contact page.

Yes, we can source most other stationery-related products from our suppliers. This usually takes about 1 to 3 working days. If you have a specific request, please email your inquiry to info@mcsoffice.co.za or go to our contact page.

On the account login page, there is a link titled "Forgotten Password." Click on this link, and a new password will be generated for you. The new password will be sent to your registered email address. If you encounter any issues, please contact our customer support team for assistance.

Yes, you can view and access any of your previous orders when logged into your account. Simply navigate to the "View Your Order History" section to see a list of all your past orders. This feature allows you to easily track and manage your order history conveniently.

No, we don't keep stock of all items. However, we can source most products from our suppliers, and this usually takes about 1 to 3 working days. If you have a specific request, please email your inquiry to info@mcsoffice.co.za or go to our contact page.

Yes, you can come in and collect your order if you select "pick up from the store" when ordering online. However, it is advisable to wait for feedback from us regarding your order. We will notify you whether everything is in stock and when your order will be ready for collection. This ensures that you have a smooth and convenient pickup experience.

Upon registering a new account, there is a field titled "VAT No" where you can supply us with your VAT number. Alternatively, at the checkout under "Step 5: Payment Method," there is an "Add Comments About Your Order" tab where you can also supply us with your VAT number. This ensures that your VAT information is correctly captured for your order.

No, you do not need an account to place an order. You can proceed through the checkout process as a guest. However, creating an account can streamline your shopping experience by saving your information for future purchases and providing easy access to your order history.

After you place your order and we confirm receipt, we will generate your tax invoice. This invoice will be sent to the email address you provided during the checkout process.